Terms of Service

Please read the following text which constitutes a subscriber agreement between Neno-translate.com (herein referred to as Neno Translate) and the reader of this agreement (referred to as the user). Failure to do so does not invalidate the terms stated below

In obedience to the spanish organic law 15/1999 of December 13rd, of personal data protection (LOPD) we inform the users that we will keep your data secure, respect the confidentiality of your data and use it only to help you regain access to your account or to protect your account, meet your requests, perform administrative tasks as well as sending technical, commercial or advertising information. We will not intentionally sell, share, or distribute your personal information to third parties, except as required by law. The users accept to receive invoice via online as a PDF file, and it is considered a complete tax document for tax purposes.

To exercise your rights of opposition, correction or deletion you should write us to the following email:This email address is being protected from spambots. You need JavaScript enabled to view it.

 

Agreement

By registering for an account at Neno Translate and/or using the services or software made available to the user by Neno Translate, the user acknowledges and agrees to abide by the following conditions stated in this document. The user also agrees to only use this service where not in breach of any applicable law or regulation. This agreement is void where prohibited by law and the services made available by Neno Translate may not be accessed by users affected by such jurisdictions.

This agreement will automatically be considered terminated upon the user's failure to comply with the conditions mentioned herein or on written notice from an authorized representative of Neno Translate. We reserve the right to cancel the agreement at any time and to change the conditions under which it is offered. Registered users will receive prior notification to change of this agreement via e-mail and/or notification on the Neno Translate website. Continuance of usage of the services made available by Neno Translate after notification of alterations to this agreement signifies the user's acceptance of these modified terms. Failure to read or view any of these changes does not make those changes invalid. Termination of the license due to non-compliance will not result in any refunds of any software licensing or subscription fees. The user agrees that this agreement is the complete and exclusive statement of the mutual understanding between the user and Neno Translate and supersedes and cancels any previous written or oral agreement, communications or other understandings relating to the subject matter of this agreement.

 

Licensing

Neno Translate may change, suspend or discontinue the services made available via the Neno Translate software (or the user's access thereto) at any time, including the availability of any feature, link or content, without notice or liability. Title, ownership rights, and intellectual property rights of the software made available to the user by Neno Translate remains property of Neno Translate at all times. The software is protected by international copyright laws and treaties. The user may not modify, redistribute or reverse-engineer software downloaded from or made available by Neno Translate unless given written permission from an authorized representative of Neno Translate or the software is released by Neno Translate as Open Source under the GNU/GPL license. Neno Translate does not accept any responsibility for any derived works or imitations.

Title and related rights in the content generated through the software is the property of the applicable content owner and may be protected by applicable law. This license gives Neno Translate no rights to or responsibility for such content.

 

Payments

Translation funds and premium memberships are to be made via PayPal, unless otherwise stated. Premium membership is for 12 months. There is no expiry period for Translation funds. Any unspent Translation funds will not be refunded.

Neno Translate reserves the right to change its pricing and/or institute new charges at any time. The user would be given prior notice of such changes either by e-mail or via notification on the Neno Translate website.

 

Refunds

Neno offers a "no questions asked" refund policy for premium subscriptions and full packages of Translation Funds as long as the refund request is with us no later than 30 days after your purchase.

 

Full packages of Translation Funds

Please note that we are not able to offer any form of refund or discount for any Translation Funds orders if any of the ordered Translation Funds has been spent.

 

No questions asked

"No questions asked" goes both ways. We will not ask you why you would like a refund, we will just give it to you. But only if you have not successfully asked us any questions. By that we mean that we are not able to offer refunds if you have used your premium subscription to get technical support for Neno. A successful question is one that have gotten a correct and timely answer, it may not necessarily be an answer that is to the liking of the customer.

 

Refunds

We will notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

 

Late or missing refunds

If you haven't received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you've done all of this and you still have not received your refund yet, please contact us at This email address is being protected from spambots. You need JavaScript enabled to view it..

 

Account

Neno Translate reserves the right to terminate a user's account at any point and without prior notification. In the case that the account has any active, paid subscriptions or unused Translation Funds, the user shall be refunded for the difference remaining.

 

Usage

The software and services are made available on an as-is basis and no warranty is offered. The entire risk as to the quality and performance of the software is borne by you. Should the software prove defective, you and not Neno Translate assume the entire cost of any service and repair. Neno Translate assumes no responsibility for any delay, downtime or any other error caused by the installation of our component or the use of our services. The user assumes all responsibility for the use of the service. The user agrees to comply with the technical specifications provided by Neno Translate to enable proper use of the services made available. The user may not permit third parties to use the software unless in accordance of the terms and conditions of this agreement. The user bears all responsibility of use of their account by a third party.

The software and/or associated services made available by Neno Translate may not be used in such a way as to condone or encourage terrorism, promote or provide pirated software or content that is infringing, libelous, defamatory, obscene, abusive, offensive or otherwise violates any law or right of any third party or any other form of illegal or damaging activity.The user may not use the software and services as a resource for gathering data related to other users, including, but not limited to, the collection of which websites / URLs or persons/organizations are using the Neno Translate services. Such usage would be deemed illegal and in breach of this licensing agreement and would be followed by appropriate legal action on behalf of Neno Translate.

 

Data storage

We will keep your data secure and use it only to help you regain access to your account or to protect your account. We will not intentionally sell, share, or distribute your personal information to third parties, except as required by law.

 

Electronic Invoicing acceptance

The users accept to receive electronic invoices by email.

You will receive electronic invoices via e-mail as a PDF file.

An electronic invoice is considered a complete tax document for tax purposes and is signed by electronic signature.

 

Cookies Message

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